1. Scope of This Policy
This policy applies to the HOLOZ official website and the related online services that link to it. It does not cover websites or services operated by third parties, even when you reach them through links on our website.
Privacy Policy
This Privacy Policy explains how HOLOZ ("we", "us", or "our") collects, uses, shares, and protects information when you visit the HOLOZ official website and use its services, including the member center, resource downloads, warranty lookup, company space, and contact forms.
2. Who We Are
HOLOZ is an energy product and service platform for solar projects. Where this policy says "HOLOZ", "we", "us", or "our", it refers to the operator of this website. If you have questions about this policy or your data, please use the contact channel at the end of this policy.
3. Information We Collect
Information you provide: when you create a member account, register for or join a company, submit a contact or inquiry form, or request support, you may provide your name, email address, company or organization, country or region, phone number, and the content of your request.
Product information: when you register or look up a warranty device, we collect the product serial number and model you provide so that we can manage and respond to warranty records.
Technical and usage information: when you browse the website, we may automatically collect limited technical information such as IP address, browser type, device information, pages visited, and referring pages. Some of this collection uses cookies and similar technologies, as described in our Cookie Policy.
4. How We Use Your Information
Provide member center features: sign-in, download history, profile and company space, and warranty lookup;
Respond to contact, inquiry, support, and partnership requests;
Maintain website security, prevent fraud and abuse, and operate and improve the website;
Comply with legal obligations and enforce our Terms of Service;
Where consent is required by law (for example, for non-essential cookies or a separate marketing subscription), use your information on the basis of that consent.
5. Legal Basis for Processing
Where data protection law requires a legal basis, we rely on: the performance of a contract when we provide member or company services; our legitimate interests in operating, improving, and securing the website and in responding to business inquiries; consent where we ask for it, such as optional communications or non-essential cookies; and legal obligations.
6. How We Share Your Information
We do not sell personal information. We share it only: with service providers that process data on our behalf, such as hosting, cloud storage, email, and analytics providers, under confidentiality obligations; within our affiliated companies for the purposes described above; and with public authorities or other parties when required or permitted by law, or to protect rights and safety.
7. International Transfers and Storage
Your information may be processed or transferred to locations other than the country or region where you are located, including through service providers operating globally. Where applicable law imposes restrictions on such transfers, we take appropriate safeguards. Where regional laws, such as the GDPR or similar legislation, grant you additional rights, those rights continue to apply to our processing.
8. Data Retention
We keep personal information only for as long as needed to achieve the purposes described in this policy: while your account is active, for as long as needed to provide the requested services, and for periods required by applicable law, such as warranty and business record requirements. When it is no longer needed, we delete or anonymize the information.
9. Data Security
We apply reasonable technical and organizational measures to protect personal information, including encryption in transit, access controls, password hashing, and least-privilege data handling. No method of transmission or storage is completely secure, so please also protect your account credentials.
10. Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal information, and to object to certain processing or withdraw consent. You can manage parts of your profile in the member center, and you may exercise your rights by contacting us through the channel at the end of this policy. We will respond as required by applicable law.
11. Children
Our website and services are not directed to children under the age of 16, or the lower threshold that may apply in your jurisdiction. If we learn that we have collected personal information from a child without appropriate consent, we will delete it.
12. Changes to This Policy
We may update this policy from time to time. When we make material changes, we will post the updated policy on this page and update the date above. Where required by law, we will notify you before the change takes effect.
13. Contact Us
If you have questions, concerns, or requests regarding this policy or your personal information, please reach out to us through our contact page and we will respond within a reasonable period.